Your subscription is tied to the exact account (email address) used at purchase — not to your phone or app store account. In order:
- Check which email you’re logged in with (shown by your profile picture in the app). Signing in with Apple can create a hidden @privaterelay.appleid.com alias, and “Continue without an account” creates an anonymous account not attached to your own personal email.
- Log out (Home > Settings > Log out) and log back in with the exact email you purchased with. You can reset your password at https://hiiker.app/password-reset.
- After a website purchase, logging out and back in — or force-closing and reopening the app — refreshes your subscription.
- Still nothing? Try Profile > Settings > Purchases > Restore purchases.
If none of that works, message us in chat — we can look up which email your purchase is under and transfer a subscription between accounts for you. (A Google Play purchase attaches to whichever HiiKER account was logged into the app at the time — worth checking if someone else’s account was signed in.)