FAQ

I have deleted the HiiKER app but I’m still getting hike review emails

Deleting the app doesn’t delete your HiiKER account or disconnect Garmin. If your Garmin account is connected, Garmin keeps sending your activities to HiiKER, and they appear in the emails HiiKER sends about your hikes.

Disconnect Garmin: sign in at hiiker.app, go to hiiker.app/user/integrations and click Disconnect next to Garmin. Or remove the connection on the Garmin Connect website: connect.garmin.com/modern/settings/accountInformation.

Strava isn’t the cause: HiiKER only posts recordings to Strava, it doesn’t receive activities from it. You can still disconnect Strava on the same Integrations page, or at strava.com/settings/apps.

Stop the emails: go to hiiker.app/user/email-preferences, untick Your hike summaries, recording stats and monthly reports (and anything else you don’t want) and click Save preferences. To close your account completely, see How do I delete my account?

I’ve lost a recording on HiiKER

Most “lost” recordings can be found. Check these three places.

HiiKER closed while you were recording. If your phone restarted or HiiKER was shut down mid-recording, the recording is still on your phone. On iPhone, tap the Record tab and it carries on from where it stopped. On Android, HiiKER reopens it the next time you open the app; if it’s more than a day old, you’re asked whether to Resume or Dismiss it (a dismissed recording goes to the Recordings bin).

You discarded or deleted it. Go to Home > My Recordings, tap the three-dot menu at the top right and choose Recordings bin. Recordings you discard or delete stay there for 7 days. Open the recording’s options, then:

  • for a recording you discarded, tap Save to my recordings, or Continue recording to carry on with it
  • for a recording you deleted, tap Restore (Restore recording on Android). You can also restore deleted recordings on the website: on your My recordings page, click Bin.
My Recordings with the menu open and Recordings bin highlighted
Check the Recordings bin

A discarded recording that was never uploaded only exists on the phone you recorded it on, so it won’t appear in the bin on your other devices or the website. On Android, signing out also empties the bin, so restore anything you need first.

It hasn’t uploaded yet. A recording saved without signal shows Awaiting connection in My Recordings and uploads by itself once you’re back online. Until then it won’t show on the website or your other devices.

You can also add to a recording you’ve already saved: open it, tap More and choose Continue recording.

Related: How do I continue a previous recording? · I discarded a recording — can I get it back?

 

How are estimated hike times worked out, and how do I change my pace?

HiiKER adds two things together: the time to walk the distance at your walking pace, plus extra time for the climbing at your ascent rate. Your Hike time settings default to 5 km/h (3.1 mph) and 600 m of ascent per hour — the Average preset.

To change your pace:

  • On iPhone and Android: go to Home > settings icon > App Settings > Customize > Hike Time Setting. Pick Slow, Average, Fast or Trail Runner, or tap Advanced… to set your distance pace and elevation pace separately. Shortcut: type hike time into the search bar on the Home page.
  • On the website: open My Account Settings on hiiker.app and choose your pace under Hike time.

 

The Hike Time screen with the Slow, Average, Fast and Trail Runner presets highlighted
Hike Time presets

Your pace is saved to your HiiKER account, so it applies on all your devices.

Good to know

  • The fastest pace is 10 km/h. Estimates are designed for walking, so there’s no cycling mode.
  • Climbs are factored in, but steep descents aren’t yet.
  • By default, multi-day hikes are shown in days — the days in their itinerary, or 5-hour hike days. To see hours and minutes instead, set Estimated hike time to Show in hours & minutes — at the bottom of Hike Time Setting on iPhone, as its own row in Customize on Android (where it reads Show in hours / Minutes), or in My Account Settings on the website.

More detail: Hike time settings: what they mean and how to change them.

 

I purchased a HiiKER subscription via the website but can’t access the subscription through the app.

This is almost always down to the email address you used to purchase the subscription on the website.

Make sure you are logged into the app with the same email address you used to purchase (Check the email address listed by the profile picture on the home page).

You can check for purchase confirmation emails which will be sent to the purchasing email address shortly after signup.

If you are sure you are logged into the same email address, contact us directly through the in app chat, or via email at [email protected]

I see random red lines on my HiiKER map

This is almost always down to the “Official hikes” overlay being active.
​
You can toggle this off by going to any map page, tapping the “Maps” button > tap the “Overlays” tab > Then toggle off the highlighted “Official hikes” option.

I’m struggling with understanding how to use the HiiKER app

There are a lot of features in HiiKER, so it can be tricky to learn the ins and outs, particularly if you’re coming from a different app.

Start with HiiKER 101 at hiiker.app/101: six short videos on finding your location, changing maps, searching for a hike, downloading offline maps, planning a custom hike and using the map information bar. No account needed.

The same quick tutorials, plus a few more (like using POIs and adding waypoints), are in our YouTube playlist: HiiKER App tutorials.

If you’d like something more in-depth, Pete and Paul recorded a series of live webinars that go into lots of detail — from The Basics and Advanced Hike Planning to the navigation toolkit, the HiiKER website and digital maps: HiiKER webinars on YouTube.

Stuck on something specific? Tap Get support on the app’s Home tab to chat with the team, or search this help centre — in the app it’s under App Settings > Help.

 

The HiiKER Home screen with the Get support card highlighted
Get support from the Home screen
What is Elevation Exaggeration?

3D Elevation Exaggeration is a map setting that controls how dramatically the terrain appears in 3D. Increase it and hills and mountains look taller and more pronounced; lower it for a flatter look.

Where do I find it?

Tap Maps, then More > Map settings > 3D Elevation Exaggeration. It’s in the same place on iPhone, Android and the website. You’ll only see the effect with 3D Mode switched on, and 3D Mode is part of HiiKER PRO+.

What do the values mean?

The slider goes from 0.1 to 20 and is a multiplier applied to the real-world elevation:

  • 0.1 — the flattest setting: terrain is drawn at a tenth of its real height.
  • 1.0 (default) — true-to-life elevation, no exaggeration applied.
  • 5.0 — a moderate exaggeration that makes terrain features clearly visible without being unrealistic. Handy for low hills and “peaks”.
  • Higher values — mountains and ridgelines look much steeper and more dramatic, which can help with route planning in hilly terrain.

How do I reset it to the default?

Tap Reset to default at the bottom of the screen. This puts the value back to 1.0.

Does this affect navigation or elevation data?

No. This setting only changes how the 3D terrain is displayed on the map. It doesn’t change any underlying elevation data, route calculations, or ascent and descent figures in HiiKER.

Is this available on all map types?

Yes — it works on every map while 3D Mode is on.

Where do I find details on my HiiKER subscription?

To find information about your subscription (Renewal, price, etc) follow these steps

Open the HiiKER app. Go to → Home → Settings → App settings → Purchases and subscriptions.

All of your subscription information will be listed there.

What date are the historical maps on the HiiKER app?

They date from the 19th and early-to-mid 20th centuries — mostly the late 1800s to the early 1900s — and the exact dates vary by country. We can’t give an exact year for a specific area because each map section combines multiple editions, and there are no maps from recent decades (such as the 1980s).

If your research needs precisely dated old maps, the National Library of Scotland’s collection at maps.nls.uk shows dated editions for Great Britain, and the USGS’s topoView does the same for the USA.

Historical maps are in the Historical+ collection, part of HiiKER PRO+ — see How to change maps on HiiKER.

How can I make all my hikes and recordings private?

You can make all your hikes and recordings private in one go, in the app or on the website. Before you do: this can’t be undone in one step. To make anything public again afterwards, you’ll need to change the privacy of each hike or recording individually.

In the app

  1. Go to the Home tab and tap the settings icon (the gear at the top right).
  2. Tap App Settings > Customize > Account privacy settings (Android: Account Privacy Settings, at the bottom of the list).
  3. Tap MAKE ALL MY ACTIVITIES PRIVATE (Android: Make all my activities private) and confirm.

On iPhone this also makes your waypoints private.

Account privacy settings screen in the HiiKER app with the Set account to private switch and the Make all my activities private button

On the website

  1. Go to hiiker.app/user/settings (My Account Settings in your profile sidebar).
  2. Scroll to the Danger zone section at the bottom and click Make all recordings and hikes private.
  3. Click Yes! I want to make all my recordings and hikes private and confirm.
Danger zone section at the bottom of the HiiKER website settings page with Make all recordings and hikes private highlighted
Danger zone, at the bottom of My Account Settings

Want to hide your profile too? Turn on Set account to private on the same app screen (on the website: Make my account private). See Edit your profile information on HiiKER.

How do I hide the offline map bounds on HiiKER?

Switch on Hide offline map bounds in Maps > More > Map settings.

The orange dashed outlines show the areas you’ve downloaded for offline use. If you have a lot of them, or you’ve checked your offline maps are working, you can hide them:

  1. On any map, tap Maps.
  2. Tap More.
  3. Tap Map settings.
  4. Switch on Hide offline map bounds.

Your downloads aren’t affected. Switch the setting off again to bring the outlines back. You’ll also find it at Home > settings > App Settings > Customize > Offline Map Bounds.

How do I change my password?

 

To change your password, reset it — we’ll email you a link to set a new one. You can start the reset in the app or on the website.

  • In the app: on the email login screen, type your email address, then tap Forgot password? (iPhone) or Forgot Password? (Android).
  • On the website: go to hiiker.app/password-reset, enter your email and click Send Reset Email. This works even while you’re signed in to the app, so you don’t need to log out.

Both options send you a password reset email with instructions. The link in it works once and expires after an hour. If the email doesn’t arrive, check your spam folder.

My download progress disappeared on Android

When downloading larger areas of the map, or particularly large trails, there may be a tendency to shut down your HiiKER app.

On Android devices this can interrupt the download from completing.

To combat this, keep your device active in the foreground and the screen awake.

Or, check if you have adjusted your battery optimisations settings for the HiiKER app!

If large area downloads are still proving troublesome, try downloading slightly smaller regions. Remember you can always download multiple regions that you might need!

Why is the subscription cheaper on the website than in the app? ⏳

Apple and Google charge a 30% fee on all in-app purchases, so we offer our best prices on the HiiKER website and pass that saving on to you.

Website and in-app PRO+ are exactly the same subscription — buy on the website at hiiker.app/purchases, log in to the app with the same email, and everything unlocks in the app automatically.

If you’re currently renewing in-app at the higher price, you can cancel your in-app subscription and re-subscribe on the website at the lower price when your current period ends. See How do I cancel my HiiKER subscription?

Is there a free trial?

Often, yes — look for the PRO+ trial on the upgrade screen in the app. During a sale or promotional offer, free trials are paused; the options then are the discounted plan or a monthly subscription if you’d like to try HiiKER before committing to a year.

What’s the difference between Pro and PRO+? What’s included?

Nothing — they’re the same thing! HiiKER has just one premium tier, PRO+ (sometimes shortened to Pro). It includes all premium features: OS, Harvey, EastWest and historical map collections, live location sharing, heatmaps, weather maps, and printable maps (https://hiiker.app/print-maps).

If you’ve subscribed but the website still shows you a “buy Pro” prompt (for example when printing a map), your browser session could be out of date — log out of the website and back in and it will recognise your subscription.

If you still can’t access PRO+ features, there may be a deeper issue with your subscription.

I paid for PRO+ but my premium features aren’t showing. What should I check?

Your subscription is tied to the exact HiiKER account (email address) used at purchase — not to your phone or app store account. Work through these in order:

The HiiKER Home screen with the signed-in account name and email highlighted
Check which account you’re signed in to
  1. Check which email you’re signed in with — it’s shown next to your profile picture on the Home tab. Signing in with Apple can create a hidden @privaterelay.appleid.com address, and continuing without an account (or skipping sign-in) creates an anonymous account that isn’t attached to your own email.
  2. Log out (Home > Settings (gear icon) > Logout) and log back in with the exact email you purchased with. You can reset your password at hiiker.app/password-reset. Logging out clears offline downloads from that phone, so you may need to download them again.
  3. After a website purchase, logging out and back in — or force-closing and reopening the app — refreshes your subscription.
  4. Still nothing? Go to Home > Settings > App Settings > Purchases and Subscriptions (iPhone) or Purchases (Android), and tap Restore Purchases.
Subscriptions screen with Restore Purchases highlighted
App Settings > Purchases and Subscriptions > Restore Purchases

If none of that works, message us in chat (tap Get support on the Home tab) — we can look up which email your purchase is under and transfer a subscription between accounts for you. (A Google Play purchase attaches to whichever HiiKER account was logged into the app at the time — worth checking if someone else’s account was signed in.)

More help: Restore purchases

Can I use an introductory offer to renew, or use it twice?

Introductory offers (like the discounted first-year price in our social media campaigns) are for first-time PRO+ subscribers, can be redeemed once per account, and start immediately when you buy — they can’t be queued to start when an existing subscription ends, extended, or applied to a renewal. If you accidentally buy one while already subscribed, message us and we’ll refund the duplicate.

How do I get a receipt for my subscription?

HiiKER emails you a receipt when you buy PRO+, whichever way you pay — look for Thanks for your HiiKER purchase in your inbox (if you started with a free trial, you’ll have a trial confirmation instead). Apple and Google also email their own receipt for every App Store or Google Play payment, renewals included.

Need another copy, or a receipt for a particular payment?

  • Bought on the website (hiiker.app): sign in and open hiiker.app/user/purchases (My Subscription), then click Update payment method. This opens our secure billing page (run by Stripe), where Invoice history lists your subscription payments with downloadable invoices. Or message us in chat and we’ll email you a receipt.
  • Bought on iPhone (App Store): go to reportaproblem.apple.com, or open the App Store app, tap your photo or initials > Apps & Purchase History > Purchase History.
  • Bought on Android (Google Play): open the Play Store app, tap your profile icon (top right) > Payments & subscriptions > Budget & history.
Why does the planner say “Segment too short”?

It means the planner couldn’t draw a route between your last point and the new one, usually because, once both are snapped to a path, they end up less than about 5 metres apart. In the iPhone app you’ll see Segment too short: “We couldn’t update this route because the segment is too short. Move the markers farther apart and try again.” The planner then removes the point you just added.

It mostly happens when you plan into an area with no mapped path. With Hiking Routes routing, the planner snaps each new point to the nearest known path, which can land it almost on top of your previous point. The fix is to draw that section with straight lines:

  1. Tap Routing at the bottom of the planner and choose Line.
  2. Long tap to add your points through the unmapped section. They’re joined with straight lines.
  3. Tap Routing again and choose Hiking Routes (on Android: Hiking routes) so the rest of your route follows paths again.
The Routing options: Line, Hiking Routes, Cycling Paths and Drivable Roads
Routing options

The Android app and the website don’t show this message, but the same fix works if a new point won’t join your route. On the website, the straight-line mode is the Draw straight lines button under Routing.

More planner tips: Plan a hike.

Why does the planner reroute my trail onto roads?

Route snapping uses an external routing network, and a few trails that are visible on the map aren’t in that network — so the planner routes around them via roads instead. Workaround: tap the Routing button, switch to Line mode to draw straight lines along the missing section, then switch back to Hike mode to continue. If snapping draws straight lines everywhere on the website even in Hike mode, a firewall or ad-blocker (common on work networks) is likely blocking the routing service — try another network or the mobile app.

How do I edit a route without the rest of it moving?

Add intermediate control points first. Moving a point re-routes everything between the nearest control points, so long-tap (or on the website, click) the red route line to add a control point just before the section you want to change — everything behind it stays anchored.

To move a point, press and hold it, then drag.

All editing works in both the app and the website.

Tutorials: basics https://www.youtube.com/watch?v=w5fnvuOwUB0 and the advanced planning webinar (stages, splitting, merging) https://www.youtube.com/live/GWXqbp6cUls

How do I reverse a route?

Use the hike planner: open the hike in the planner, then tap More > Reverse route.

On iPhone and Android:

  1. Open the hike and tap More > Edit in Hike Planner. On a hike that isn’t yours, such as a HiiKER hike, the option is Open in Hike Planner.
  2. In the planner, tap More > Reverse route.
  3. Save the hike.

On the website: open the hike in the planner and click Reverse under Route options in the Actions panel on the right.

Just want to walk it the other way? You don’t need to edit the hike. On the hike’s map, or while you’re navigating it, tap Options and switch on Reverse route. The route line and elevation profile flip direction, and the saved hike stays as it is.

 

The hike map's Options sheet with the Reverse route switch highlighted

Options > Reverse route

Good to know

  • A hike that isn’t yours opens in the planner as a copy, so the reversed version is saved as your own hike — the original isn’t changed.
  • Reverse route needs at least two points on the route.
  • On a multi-day hike, the planner reverses the route you’re working on, but it doesn’t reverse the order of the days/stages yet (that’s in development — stages can be adjusted manually in the planner meanwhile).

Related: Plan a hike · Planning a hike on the HiiKER website

 

Can HiiKER create a loop route for me?

HiiKER can close a loop, but not invent one: plot your outbound route from start to destination first, then choose More > Loop route and the planner routes you back to the start along the nearest paths. It can’t generate a full loop from a single point or plan a whole route on request — for ready-made options, open the Search tab, tap the location button to see hikes around any place, and filter by difficulty or length.

Can I see how long until I reach the end of my hike?

Yes — while recording and following a hike, tap the small stopwatch icon in the live stats bar to reveal more details, including “Remaining time” to the end of the route. You can also use the Measurement Tool (map Options) — note that when viewing a route it measures along the route (points snap to the track); to measure between any two points, use it from the main map tab.

How do I clear finished hikes out of my Planned Hikes list?

Mark them complete rather than deleting them: open the hike, tap the checkmark at the top of its page, choose the day you finished and tap Mark as completed. The hike moves to your Completed list (Home > My Hike Lists > Completed) and is hidden from My Planned Hikes.

The Hide completed chip at the top of your planned hikes only hides hikes you’ve marked complete this way — tap it to show them again. In the Completed list you can search and filter your completed hikes like any other hike list.

My Planned Hikes with the Hide completed filter highlighted
Hide completed

 

Where do I find the map legend?

Right inside the app: open the map picker (Maps button), then tap the info (i) icon next to any map option (National+, Hiking+, etc.) to see that map’s legend. All legends are also listed at https://support.hiiker.app/article/hiiker-map-legends/.

A couple of symbol tips: on Harvey maps, red dot lines are bridleways (shown as green dashes on OS mapping, which also mark national trails), and mysterious red circles may be the Cell Towers overlay — turn it off under Maps > Overlays.

How do I jump the map to a place or a grid reference?

Type it into search, or use Map > Options > Go to location.

Search — the bar on the Home screen, the Search tab, or the search icon on the map information bar — accepts place names, latitude/longitude, degrees-minutes-seconds and British or Irish grid references. Tap the result under Locations or Coordinates.

In Go to location, make sure the coordinate drop-down at the top matches what you’re typing — for decimal latitude/longitude choose WGS (Lat, Lon) (World Geodetic System (Lat, Lon) on Android), or Latitude/Longitude (DMS) for degrees, minutes and seconds — then tap GO.

 

To see the grid reference at the crosshair, set one of the map information bar’s slots to Coordinates (slot 1 shows it by default). The bar’s settings icon changes the coordinate system, crosshair style and more. More detail: Search for a map location or coordinates.

Why didn’t I get an off-route warning?

Off-route warnings are a PRO+ feature (a free account gets one warning to try them). You’ll only get one when all of these are true:

  1. Warnings are switched on. They’re on by default. Check Home > Settings > App Settings > Customize > Off route warnings (Off route warning on Android), or the Off route warnings toggle in the map’s Options. Tapping MUTE WARNINGS on a warning switches them off until you turn them back on.
  2. You’re recording with a route to follow. You tapped Start Navigation on a hike, or chose a guide from Record > More.
  3. You were on the route first. Warnings start once you’ve joined the route, so setting off from somewhere else won’t trigger one.
  4. You’re further from the route than your warning distance. The default is 50 m (Very High). In the same setting you can choose 300 m, 200 m, 100 m, 50 m or 25 m.
  5. Your GPS signal is good enough. HiiKER ignores inaccurate readings (at the default setting, anything worse than about ±30 m) and waits for three off-route readings in a row, so a single GPS jump under trees doesn’t set it off.

When a warning fires, HiiKER shows a You’ve wandered off the trail screen with GUIDE ME BACK TO THE TRAIL and GUIDE ME TO THE FINISH, and sends a notification to your phone. Allow notifications for HiiKER, and remember you won’t hear one if your phone is on silent. If you’re using turn-by-turn navigation with voice on, the warning is spoken too.

On iPhone you’re warned again every 2 minutes while you stay off the route. On Android you get one warning, and the next one waits until you’ve rejoined the route.

Walking the route in the opposite direction doesn’t trigger a warning, because you’re still on it.

To test it, plan a short route near home, start navigating, walk along it for a minute, then walk 60 m or more away from it.

Related: How to Use HiiKER’s Off-Route Warnings Feature

 

Can I turn a recording into a “completed hike”?

Usually you don’t need to. If you record while following a hike (you tapped Start Navigation on it, or picked it as your guide from Record > More), that hike is marked as completed automatically once the recording is saved and uploaded. This started in May 2026, so tick off hikes from older recordings yourself.

Otherwise the two stay separate. A recording is the record of a hike you did, and recordings are what count towards your stats. “Completed hikes” is a checklist of official or planned HiiKER hikes, and a recording made without a hike as its guide doesn’t tick anything off. To mark a hike yourself, open it, tap the checkmark, choose the day you finished and tap Mark as completed.

 

A hike overview with the checkmark at the top highlighted
Tap the checkmark to mark a hike completed

Want to re-walk or share the route of a recording? Turn its track into a planned hike. In the app, open the recording, tap More and choose Open in Planner (Open in Hike Planner on Android), then save it. On the website, open the recording and choose More > Copy to My Hikes.

 

A recording's More menu with Open in Planner highlighted
More > Open in Planner

 

How do I rename a recording?

 

In the app: open the recording, tap More > “Edit recording details” — this reopens the save flow, so skip to the name step, edit it, then skip to the end and save. On the website: My Recordings > Edit details.

My location dot has disappeared from the map!

It’s most likely hidden in the map settings: tap the settings icon on the map information bar, scroll down and switch Hide current location marker off.

 

That setting is easy to turn on by accident — and handy on purpose if you’re practising your navigation skills.

If it’s the buttons that have gone rather than the dot, you’ve probably tapped the map once, which hides them for a full-screen view. Tap the map again to bring them back.

Still no dot? Check that HiiKER is allowed to use your location in your phone’s settings. See Show Location.

I have a “syncing” message on my recorded trails list

This means your trails are syncing with HiiKER cloud, meaning that they are being stored to the server enabling cross platform access via the apps and the website. If you are in an area of low network this may take longer than usual.

I imported hundreds of hikes — how do I mark them all completed?

 

There’s no bulk option in the app — hikes are marked complete one at a time. Imported hikes land in My Planned Hikes: open each one, tap the checkmark at the top of its page, choose the day you finished and tap Mark as completed.

If you’ve imported a big batch, we can save you the tapping: finish your imports, then email [email protected] and we’ll run a process to mark everything in your Planned Hikes as completed in one go.

Related: How do I clear finished hikes out of my Planned Hikes list?

 

Why are my activities being posted to Strava twice?

If both Garmin and Strava are connected, your Garmin activities flow into HiiKER, and HiiKER then forwards them to Strava — on top of Garmin’s own post. Disconnect Strava under profile > Integrations (website) or Home > Settings > Connect with other apps (app) to stop HiiKER posting there. One timing rule worth knowing: recordings only sync to Strava if Strava was connected before the recording was made — a past recording can’t be re-pushed from the app, but message us and we can push it manually.

Which watches work with HiiKER? How do I get a route onto my Coros / Huawei / Garmin?

The HiiKER watch app runs on Apple Watch and Wear OS watches, and it has its own offline maps. See HiiKER Watch App: Complete Guide.

Garmin: connect your Garmin account to HiiKER, then send the hike straight to Garmin Connect as a course. In the app, open the hike, tap More and choose Send to GPS (iPhone) or Send to GPS Device (Android). The course syncs to your Garmin the next time it connects. On the website, see Sending routes to your Garmin from the HiiKER website.

A hike's More menu with Export GPX and Send to GPS highlighted
More > Send to GPS or Export GPX

Any other watch, such as Coros or Huawei: open the hike, tap More > Export GPX, and import the file with your watch’s own app. The route transfers this way, but HiiKER’s map tiles can’t be sent to other brands of watch.

Galaxy Watch tip: if HiiKER keeps returning to the watch face when you raise your wrist, set watch Settings > Display > Show last app to the longest option, and map double-press of the Home key to HiiKER GO (the HiiKER watch app’s name on your watch) for instant relaunch.

Can I use HiiKER on my computer or Mac?

 

Yes — use the HiiKER website at hiiker.app, which works with your same login and subscription (and planning is lovely on a big screen).

On the website you can find hikes, plan and edit routes in the Hike Planner, import and export GPX files, print maps, and look back at your planned hikes, recordings and hike lists. A few things need the phone app: recording a hike with GPS, downloading offline maps, and sharing your location with Live Locator.

We recommend the website over running the app on a Mac (the iPad version of the app on an Apple silicon Mac), which isn’t as fully featured.

New to the website? See Getting around the HiiKER website.

How do I delete my account?

Home > Settings > App Settings > scroll to the bottom > Delete Account. Important: cancel any active subscription first — deleting your account does not stop Apple or Google billing.

I booked a Hillwalk Tours trip — where is my tour in HiiKER?

Your tour appears in a dedicated “Hillwalk Tours” section on the HiiKER home screen, on the account created for the exact email used to make the booking. If you don’t see it, you’re probably signed into a different or anonymous account: log out (Home > Settings > Log out) and log in with your booking email — reset the password at https://hiiker.app/password-reset if needed. Open the tour’s own map for your daily stages, and switch on points of interest (viewpoints, historic sites) via the Maps button > POIs tab. If the tour attached to your account is wrong or missing, email your booking confirmation to [email protected] and we’ll fix the assignment — then restart the app.

What is TrailGPT? I saw it mentioned online.

TrailGPT was an AI helper inside HiiKER that answered questions about trails. It was retired around 2024/25 due to low usage, so you won’t find it in the app — some older blog posts still mention it.

Can I delete multiple recordings at once?

To delete multiple recordings on app

  • Open “My Recordings”
  • Tap the 3 dot icon “⋮”
  • From here you can select multiple recordings
  • Once you’re happy with your selection, tap “delete”

To delete multiple recordings on web

  • Go to https://hiiker.app/user/recordings
  • Tap “Delete”
  • From here you can select multiple recordings
  • Once you’re happy with your selection, tap “delete”
Can I use my account on multiple devices?

Yes, you can log in to 3 devices with your HiiKER account, for example your phone, a tablet and a backup phone.

But this is for personal use only. The same account or HiiKER PRO+ subscription cannot be used by multiple people — that’s against our terms of service.

How do I lock National+ maps to the 1:50k scale?

By default, National+ switches from the 1:50,000 series to the more detailed 1:25,000 mapping as you zoom in. If you’d rather stay on the familiar 1:50k sheet the whole way in — handy when you’re navigating alongside a paper map, or you just prefer how it reads — you can lock the scale.

A few things worth knowing before you start: the lock only applies to National+ (it’s the only collection with a second scale to switch to), it’s off by default, and it’s remembered per device. Turning it on in the app doesn’t change the website, and vice versa.

On iPhone and Android

  1. Open any map page and tap the Maps button.
  2. Tap the info (i) icon on National+.
  3. Tap Customise map (Customize map on Android).
  4. Turn on Lock to 1-50k scale.

 

You’ll only find this option on National+ — it isn’t shown on Hiking+, Historical+ or the other maps. Once the lock is on, a small 1-50k badge appears on the National+ tile in the Maps window, so you can tell at a glance that it’s active.

On the HiiKER website

  1. Open any map at hiiker.app and click the Maps button.
  2. Click More.
  3. Click Map settings.
  4. Turn on Lock to 1:50k scale.

Just like the app, the row only appears while National+ is your selected map, and the National+ card picks up a 1:50k badge while the lock is on. The website stores this in your browser, so you’ll need to set it again if you switch browser or computer. If you ever want to clear it along with your other map settings, there’s a Reset to default button at the bottom of the same Map settings panel.

Switching the lock back off returns National+ to its normal behaviour, with the finer 1:25,000 mapping appearing again as you zoom in.

National+ is part of HiiKER PRO+ — see What’s the difference between Pro and PRO+? for what else is included.

What is Peak Viewer, and how is it different from 3D maps?

Peak Viewer answers the question “what’s that mountain?”. 3D maps just tilt the terrain. They’re separate features, and it’s easy to mix them up because Peak Viewer uses 3D terrain too.

What Peak Viewer does

It’s a HiiKER PRO+ feature with two views:

  • Camera view — hold your phone up to the horizon and every summit in view is labelled with its name and height. Tap a label for the full details on that peak.
  • Peaks on 3D terrain — a map view you can tilt around a range to read the summits off the relief, without having to be standing in front of them.

Tap the map button in Peak Viewer to move between the two.

Peak Viewer's peak map on iPhone, showing named peaks such as Steel Fell and Cofa Pike standing on 3D terrain around Helvellyn

How to open it

On any map, tap Options and choose Peak Viewer (under Tools). It’s also available as a Quick action (Open Peak Viewer).

How it differs from 3D maps

  • 3D maps — the 3D Mode toggle in the Maps window (PRO+) tilts the normal map so you can see terrain relief. It never names anything. See 3D on HiiKER.
  • Peak Viewer — identifies and names the summits around you, through your camera or on the terrain map.
  • The 3D button on a peak — the free, round 3D button at the top of a peak’s details sheet opens a rotating flyover of that one summit. It doesn’t identify anything; you already know which peak you tapped.
  • 3D flyover videos — a different thing again: a rendered video that flies along a route you’ve recorded. You can make one from a recording in the app or on the HiiKER website.

One reason these get confused: the peaks-on-3D-terrain screen inside Peak Viewer uses the same Maps window and the same 3D Mode toggle as the rest of the app. So seeing 3D terrain there doesn’t mean you’re in Peak Viewer — what makes it Peak Viewer is the named summits on top.

Getting the best out of it

  • Peaks are found within 60 km of you at most. If you see “No named peaks within…”, there’s nothing named in range. On the terrain map, zooming out too far clears the pins (“Zoom in to see peaks”).
  • If the labels don’t line up with the summits, your compass needs help. Move away from metal and vehicles, tap the compass to reset to true north, or drag the screen to nudge the labels into place. The Peak Viewer guide has more tips.
  • Use the Range slider to control how far out peaks are shown — handy for cutting clutter on a busy horizon.
  • Capture saves and shares a photo of your labelled view.

Do I need PRO+?

Yes. If you’ve seen the “Name every peak you can see” card in the app, its Try it out button gives you one free look — after that, and any time you open Peak Viewer from the map Options menu, it’s a PRO+ feature. The Capture button is PRO+ only, including during the free look.

Terrain data © Mapterhorn.

Where can I find Harvey Maps on HiiKER?
Two iPhone screens: the map with the Maps button ringed (1), then the Maps sheet with the Hiking+ map collection ringed (2)

Harvey Maps are in the Hiking+ map collection, which is part of HiiKER PRO+. You’ll find Harvey’s British Mountain maps (1:40,000) and Superwalker and Ultra maps (1:20,000) in popular hiking areas of the UK — Harvey doesn’t cover the whole country.

To find them

  1. On any map, tap Maps.
  2. Under PRO+ Map Collections, tap Hiking+.
  3. Move the map to the UK. Zoomed out, the areas Hiking+ covers are shaded orange — zoom into one of them to see the map.

On the website it works the same way: click Maps and choose Hiking+ under PRO+ map collections.

Harvey Maps aren’t available in Ireland — there, Hiking+ shows EastWest Mapping instead. See Are Harvey Maps no longer available on HiiKER in Ireland? and How to change maps on HiiKER.

Recordings stopping unexpectedly while on trail

Some Android devices can be particularly persistent in trying to shut down background tasks to save battery. If you are the type of user to start your recording at a trail head and simple store away your device until it’s done, HiiKER will be trying to run in the background of your device while it’s idle. This means the app is a prime target for the Android OS to target when attempting to optimise battery life.

You can try a few things that will give you the best chance of consistent and sustained recordings on HiiKER.

First of all, make sure you power saver mode is off.

Secondly, you can set the HiiKER app to be “unrestricted” on your device when it comes to battery optimisation settings. Learn about battery optimisation settings here 

Where can I find EastWest Mapping maps on HiiKER?

EastWest Mapping maps are in the Hiking+ map collection, which is part of HiiKER PRO+. EastWest covers Ireland’s main hiking areas rather than the whole country.

To find them

  1. On any map, tap Maps.
  2. Under PRO+ Map Collections, tap Hiking+.
  3. Move the map to Ireland. Zoomed out, the areas Hiking+ covers are shaded orange — zoom into one of them to see the map.

On the website it works the same way: click Maps and choose Hiking+ under PRO+ map collections.

Looking for Harvey Maps in Ireland? They’re no longer available there — in Ireland, Hiking+ shows EastWest Mapping. See Are Harvey Maps no longer available on HiiKER in Ireland? and How to change maps on HiiKER.

How do I create an “Out and Back” route on the HiiKER planner?

Yes. Plot the outward half of your walk, then use Out and back: the planner adds a return leg that follows the same path back to where you started.

On iPhone and Android

  1. In the Hike Planner, plot your outward route. You need at least two points.
  2. Tap More at the bottom of the planner.
  3. Tap Out and back (on Android: Out and Back).

On the website

  1. In the planner at hiiker.app, plot your outward route.
  2. In the Actions panel, under Route options, click the Out and Back button (the return-arrow icon).

The return leg is added to the same route, so the distance, ascent and estimated time include the walk back. Want to come back a different way? Use Loop route (on the website: Loop) instead, which returns you to the start on the shortest known path.

More planner tips: Plan a hike.

I can’t update HiiKER my app (Android)

There are a few things that may be prohibiting the update on your device. You can try a couple of things in sequence to try and solve the issue.

  • Fully restart your device. Access HiiKER on Play store and try updating again.
  • Check for any software updates on your device, before trying the update again.
  • Clear the app cache and try updating again.
  • Check your internal device storage isn’t full.
  • Check network connections.

Failing all of this, your device may not support the minimum Android Operating system needed to run the latest version of the app. You can check this by going to your device settings and checking About phone/device > Android version. If your Android version is 7 or lower and your device cannot update to a higher OS version, you may not be able to use the latest version of the app.

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