Using the app

Verison of the app no longer supported

At HiiKER, we’re continuously working to improve your app experience through regular updates. Occasionally, these updates include significant changes to the app’s fundamental systems. When such updates are released, they may cause previous versions of the app to stop functioning correctly. If you encounter a message stating, “You are using a version of the app […]

HiiKER offline maps

Safety is key while hiking, so make sure to download your maps for offline use when going to area of poor network connection Step-by-Step Guide to downloading and managing offline maps on HiiKER Downloading maps for offline use We have made changing map layer easy too! From any of the map pages, access the map […]

Waypoints on HiiKER

Welcome to HiiKER Waypoints! We have developed Waypoints to easily mark custom locations on your HiiKER maps to help navigate on future hikes! Whether it’s a meeting place, camp location or picnic spot, quickly add it and have it ready offline while on the trail! Create a Waypoint Show or hide all waypoints List all […]

Moving hiking routes from Outdoor Active to HiiKER

If you are one of the many users of Outdoor Active that have decided to move over to use HiiKER but want to make sure that you can carry over all of your planned and recorded hiking routes, follow these simple steps. When Outdooractive merged with Viewranger in 2021/22, many people had been looking for […]

Moving hiking routes from Alltrails to HiiKER

If you are one of the many users of Alltrails that have decided to move over to use HiiKER but want to make sure that you can carry over all of your planned and recorded hiking routes, follow these simple steps. Since the news that HiiKER are offering Free Offline maps to all users, many are […]

Moving hiking routes from Komoot to HiiKER

If you are one of the many users of Komoot that have decided to move over to use HiiKER but want to make sure that you can carry over all of your planned and recorded hiking routes, follow these simple steps. Since the news that HiiKER are offering Free Offline maps to all users, many are […]

Moving hiking routes from Strava to HiiKER

If you are one of the many users of Strava that have decided to move over to use HiiKER but want to make sure that you can carry over all of your planned and recorded hiking routes, follow these simple steps. Since the news that HiiKER are offering Free Offline maps to all users, many are […]

Battery Optimisation on Android

Recording a hike on HiiKER works by storing your location at particular intervals throughout your hike and creating a polyline that displays your progress. The process runs as a background task as you hike and can every continue to work while have your phone locked. We have experienced some issues on some Android devices, where […]

Cancelling your Subscription on Apple

If you signed up on the Apple Appstore and no longer need your HiiKER PRO or PRO+ subscription (or you wish to pause it while you are waiting for the new hiking season), follow these simple steps to cancel. Step 1 Open the Apple Appstore Step 2 Open your Appstore account Step 3 Open Subscriptions […]

Clear app cache

Clearing the app cache can help to resolve some issues with the app, for example if it gets some corrupt data. If you are having a problem, reach out to support and they may suggest trying to clear your cache. This guide will help with that: Step 1 Go to your profile by tapping on the profile […]

Can't find the info you're looking for? No problem, contact us directly.
Contact us