If you signed up on the HiiKER Website and no longer need your HiiKER PRO or PRO+ subscription (or you wish to pause it while you are waiting for the new hiking season), follow these simple steps to cancel. Looking for how to cancel on Android? Click here Looking to cancel on iOS? Click here Step 1 […]
Account Settings
Cancelling your Subscription on Android
If you signed up on the Google Playstore and no longer need your HiiKER PRO or PRO+ subscription (or you wish to pause it while you are waiting for the new hiking season), follow these simple steps to cancel. Step 1 Open the Google play store Step 2 Open your Play store account Step 3 […]
Cancelling your Subscription on Apple
If you signed up on the Apple Appstore and no longer need your HiiKER PRO or PRO+ subscription (or you wish to pause it while you are waiting for the new hiking season), follow these simple steps to cancel. Step 1 Open the Apple Appstore Step 2 Open your Appstore account Step 3 Open Subscriptions […]
Clear app cache
Clearing the app cache can help to resolve some issues with the app, for example if it gets some corrupt data. If you are having a problem, reach out to support and they may suggest trying to clear your cache. This guide will help with that: Step 1 Go to your profile by tapping on the profile […]
Finding your User ID
Step 1 If you need to find your HiiKER user id for customer support reasons you can find it at the bottom of the settings page. Tap the number to quickly copy it for pasting elsewhere.
Redeem a promo code
If you have received a promo code, go to the purchases page and scroll down passed the purchase options and tap the “Enter promo code” option. Enter your code in the text input and tap the “Redeem” button. If you cannot redeem your code then contact HiiKER support from the settings page or email info@HiiKER.co
Restore purchases
Step 1 If you are logged in and can’t access your purchases go to your profile, page tap the settings icon, and go to the purchases. From here you can select the “restore purchases” option. If this does not work please check your Apple purchases to make sure the subscription is active and then […]
Delete your account
Step 1 To delete you account go to the profile page and tap the settings icon in the top right. Step 2 From the settings menu, tap the delete button, then click confirm on the dialogue if you want to continue. Please be sure you want to continue, as you will no longer be able […]
Edit your profile information
Step 1 To edit your profile and personal information, go to the profile page and tap the pen icon in the top right. Step 2 From here update your information and hit confirm when you’re ready to save.