The usual reasons a summit you walked over doesn’t show as bagged — recording, syncing, GPS drift and distance — and what to check first.

Seeing “You are using a version of the app that is no longer supported”? A critical update has been released. Tap GET THE LATEST VERSION and update HiiKER in the App Store or Google Play; your data stays in place.

Stop Android battery optimisation cutting your HiiKER recording short. The quick fix in the app, how Battery Saver affects recording, and steps for Samsung, Google Pixel, Huawei, Motorola, OnePlus, Oppo, Xiaomi and other phones.

Clear HiiKER’s cached data from App Settings > Manage storage. Clear trail data, media or elevation data separately; your offline maps, recordings and planned hikes are never removed.

Find your HiiKER User ID at the bottom of App Settings in the app (tap or press and hold to copy it) or in the Account section of hiiker.app/user/settings.