FAQ Scroll

Does HiiKER have a community or forum for hikers to connect?

Yes, HiiKER has a vibrant community on Discord! If you're unfamiliar with Discord, it's a platform initially designed for gamers but has since evolved into a space where communities of all types can gather, chat, share, and connect in real-time. On our Discord server, you'll find channels dedicated to different hiking trails, gear recommendations, trip planning, and more. It's a fantastic place to meet fellow hikers, share your experiences, ask questions, and get tips from the HiiKER community. We invite you to join and be a part of our growing family of outdoor enthusiasts. See you there! https://discord.gg/GFFc3dnTV3

I have a “syncing” message on my recorded trails list

This means your trails are syncing with HiiKER cloud, meaning that they are being stored to the server enabling cross platform access via the apps and the website. If you are in an area of low network this may take longer than usual.

Recordings stopping unexpectedly while on trail

Some Android devices can be particularly persistent in trying to shut down background tasks to save battery. If you are the type of user to start your recording at a trail head and simple store away your device until it's done, HiiKER will be trying to run in the background of your device while it's idle. This means the app is a prime target for the Android OS to target when attempting to optimise battery life. You can try a few things that will give you the best chance of consistent and sustained recordings on HiiKER. First of all, make sure you power saver mode is off. Secondly, you can set the HiiKER app to be "unrestricted" on your device when it comes to battery optimisation settings. Learn about battery optimisation settings here 

Where can I find Harvey Maps on HiiKER?

  At HiiKER we're trying to simplify the discovery of great maps. With this in mid we have begun creating curated map collection from our favourite cartographers around the world. In the UK, Harvey Maps are the perfect example of that. To find Harvey maps, go to any of our map pages and tap the "maps" button. Here you will find our base maps, Standard and Satellite as well as our map collections, Hiking+, National+ and Historical+. Harvey maps is located in the Hiking+ map collection. Tap the cell to activate it! HiiKER map collections - Hiking+ Now move the map over to the UK, where you will see our coverage coverage areas. Zoom into these area to reveal the stunning Harvey Maps! Easy!

Where can I find EastWest Mapping maps on HiiKER?

  At HiiKER we're trying to simplify the discovery of great maps. With this in mid we have begun creating curated map collection from our favourite cartographers around the world. In Ireland, Harvey Maps are the perfect example of that. To find Harvey maps, go to any of our map pages and tap the "maps" button. Here you will find our base maps, Standard and Satellite as well as our map collections, Hiking+, National+ and Historical+. Harvey maps is located in the Hiking+ map collection. Tap the cell to activate it! HiiKER map collections - Hiking+ Now move the map over to the Ireland, where you will see our coverage coverage areas. Zoom into these area to reveal the brilliant EastWest Mapping! Easy!

I can’t update HiiKER my app (Android)

There are a few things that may be prohibiting the update on your device. You can try a couple of things in sequence to try and solve the issue.
  • Fully restart your device. Access HiiKER on Play store and try updating again.
  • Check for any software updates on your device, before trying the update again.
  • Clear the app cache and try updating again.
  • Check your internal device storage isn't full.
  • Check network connections.
Failing all of this, your device may not support the minimum Android Operating system needed to run the latest version of the app. You can check this by going to your device settings and checking About phone/device > Android version. If your Android version is 7 or lower and your device cannot update to a higher OS version, you may not be able to use the latest version of the app.
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