Tuesday October 1st 12:58 pm: Some iOS users may have noticed that some maps are not loading correctly. Typically they are seeing something like the image below. The problem resides in how the app is configured with our mapping server: Mapbox. This issue is now resolved and should be live. To get your maps back […]

At HiiKER, we’re continuously working to improve your app experience through regular updates. Occasionally, these updates include significant changes to the app’s fundamental systems. When such updates are released, they may cause previous versions of the app to stop functioning correctly. If you encounter a message stating, “You are using a version of the app […]

Recording a hike on HiiKER works by storing your location at particular intervals throughout your hike and creating a polyline that displays your progress. The process runs as a background task as you hike and can every continue to work while have your phone locked. We have experienced some issues on some Android devices, where […]

Clearing the app cache can help to resolve some issues with the app, for example if it gets some corrupt data. If you are having a problem, reach out to support and they may suggest trying to clear your cache. This guide will help with that: Step 1 Go to your profile by tapping on the profile […]

Step 1 If you need to find your HiiKER user id for customer support reasons you can find it at the bottom of the settings page. Tap the number to quickly copy it for pasting elsewhere.