We’re sorry to hear you’re considering ending your HiiKER subscription. If you’d like to request a refund on a recent renewal, here’s how it works.
In this article: Are you eligible? · How to request a refund · Refunds across platforms · What happens next · Finding your renewal date
Are you eligible?
We issue refunds within 14 days of your most recent renewal. If your renewal was more than 14 days ago, we’re unable to process a refund — but you can still cancel future renewals so you won’t be billed again. See How do I cancel my HiiKER subscription?
How to request a refund
Contact us directly
Tap Get support on the Home tab of the app to chat with our team, or on hiiker.app choose Support > Chat with Support at the top of the page.
Or contact [email protected].
We won’t delay, and will always help you out.
Refunds across platforms
How your refund is actually processed depends on where you originally subscribed:
- App Store (iPhone, iPad, Mac): Apple handles all App Store refunds — we can’t refund directly on their behalf. After you submit our form we’ll guide you to Apple’s “Report a Problem” page at reportaproblem.apple.com, or you can start there directly if you prefer.
- Google Play (Android): We process the refund through the Play Console once your request is approved. Google also offers an automatic refund within the first 48 hours of any purchase, available from the Play Store directly.
- Website (Stripe): We process the refund directly back to your original card or payment method.
What happens after I submit?
If your request is inside the 14-day window, we’ll process it (or guide you to Apple’s flow if you subscribed via the App Store). Refunds typically appear on your statement within 5–10 business days depending on your bank.
Where do I find my renewal date?
- In the app: go to Home > settings icon > App Settings > Purchases and Subscriptions (Android: Purchases). Your subscription card shows the Renewal date.
- On the website: go to hiiker.app/user/purchases.
- It’s also on the purchase receipt the App Store, Google Play or Stripe emailed you at the time.
Related: How do I cancel my HiiKER subscription? · Finding your User ID · How do I get a receipt for my subscription?
